- Hotline: +66(0)2-342-3237
Travel Assistance Services
Provide emergency medical and travel assistances,
24 hours a day and 7 days a week around the world,
by contacting Travel Assistance
1. Travel Assistance Services
- Pre-trip Information Services
Travel Assistance will provide the insured with basic travel advice concerning the planned
trip and information about the intended destination.
- Weather and Exchange Rate Information
Information about weather conditions and exchange rates.
- Visa Information
Information regarding Visa requirements for foreign countries.
- Embassy Referral
Information about the contact details/opening hours of Embassies worldwide.
- Airline Regulation Information
Information and advice about Airline Company Regulations.
- Flight Schedules, Flight Reservations and Re-scheduling
Information and advice regarding flight schedules, flight reservations and re-scheduling.
- Legal Referral
When required, Travel Assistance shall provide the insured with the name, address and
telephone number of local lawyers. Wherever possible, we shall provide the insured with
two or more lawyers. The final selection of a lawyer shall be the responsibility of the insured.
Travel Assistance guarantees that the lawyers of the relevant jurisdiction are of good repute
and have not been the subject of reprimand or malpractice proceedings.
- Lost Passport Assistance
If insured’s passport is lost, Travel Assistance shall assist the insured by providing
information about how to report the loss and arrange for replacement.
- Lost Luggage Retrieval
If the insured’s luggage or personal items are lost, Travel Assistance, upon receiving the
relevant information from the insured, will initiate a search to recover the lost items. The
search shall involve liaison with the applicable police department, or for items lost in
transit, contacting the responsible people in the company with whom the insured was
- Roaming Information
Information about roaming while the insured is abroad.
- Translator / Interpreter Service
If insured requires the services of a translator, Travel Assistance will source and arrange
translation services worldwide.
- Personal Data Services
Travel Assistance can help keeping customer’s personal IT data while the customer is
Travel Assistance Services by Allianz Global Assistance.
Managed by AWP Services (Thailand) Co., Ltd.
* The above services are purely on referral or arrangement basis. The Insured Person shall be responsible for any third-party expenses, unless otherwise covered under the policy.
Allianz Ayudhya General Insurance Pcl.
898 Ploenchit Tower, 1st Floor, Ploenchit Road, Pathumwan, Bangkok
Registration number 0107554000259
Tel. 0 2657 2555 Fax. 0 2657 2500