Dry Claim

Dry claim is a claim for damage caused to the vehicle after the accident has occurred for a while. Often, it is referred as a claim without a third party such as hitting a wall, footpath, tree, or an electric pole, or a small scratch on the car. Dry claim is usually a minor damage without third party involved.
  1. The Insured calls 1292 to report the accident.
  2. Call Center staff takes notes of accident details
  3. Call Center staff enters accident details into the system and claim form on behalf of the Insured.
  4. Call Center staff sends the filled in form to the Insured by e-mail (if the Insured does not have an e-mail address, Call Center staff will send the claim form to garage/car dealer of the Insured’s choice).
  5. Garage/car dealer provides repair quotation for the company to review and approve within 15 days.
  1. Letter of Power of Attorney, in case the Insured, beneficiary or persons entitled to claim are unable to contact the company themselves.
  2. Copy of police daily log certified by the inquiry official
  3. Copy of the Insured’s identification card
  4. Copy of car registration
  5. Copy of the motor insurance schedule
  6. Keys of the lost car
  7. Other documents related to the lost car
The company will contact and negotiate with the Insured in case of Excess collection is required prior to repair.
Car Loss

  1. The Insured calls Vehicle Loss Hotline, Tel. 1192 to report the loss immediately
  2. The Insured calls Motor Vehicle Theft Prevention Center, Tel. 0-2205-2590-3 to report the loss immediately
  3. The Insured calls the company’s Call Center, Tel. 1292 to report the loss immediately
  4. The company dispatches a surveyor to investigate
  5. The Insured report the loss at local police station
  6. Should the Insured have any information or clue to the whereabouts of your car, please inform the company immediately (your information will be kept confidential) and submit documents related to the lost car for company to review and process the indemnity payments.
  1. Letter of Power of Attorney, in case the Insured, beneficiary or persons entitled to claim are unable to contact the company themselves.
  2. Copy of police daily log certified by the inquiry official
  3. Copy of the Insured's identification card
  4. Car registration and/or copy of car registration
  5. Motor insurance schedule
  6. All Keys of the lost car
  7. Other documents related to the lost car
The company will contact and negotiate with the Insured in case of Excess collection is required prior to repair.

Contact our support team - all day, every day!

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Tel 1292