Transport Claim 

Marine Cargo Policy

  1. A request for claims
  2. Bill of Lading (B/L)/Airway Bill, Invoice and Packing List
  3. Survey Note, DMC, Tally Sheet
  4. Photos of damaged goods
  5. Repair quotation, requests for claims to and responses from related parties e.g. carrier/vessel, airline, transporter and forwarder (upon request from the company)
  6. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  7. Other documents as requested by the company
  1. Lodge a claim by calling the Call Center Tel. 1292
  2. Fill in the claim form.  Click to Download
  3. Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
  4. Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Import/Export & Inland

  1. A request for claims
  2. Photos of damaged goods
  3. Bill of Landing/Airway Bill และ Invoice and Packing List
  4. Survey Note, DMC, Tally Sheet
  5. Repair quotation
  6. Requests for claims to and responses from related parties e.g. carrier/vessel, airline, transporter and forwarder (upon request from the company)
  7. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  8. Other documents as requested by the company
  1. Lodge a claim by calling the Call Center Tel. 1292
  2. Fill in the claim form.  Click to Download
  3. Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
  4. Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Carrier Liability

  1. Copies of delivery slip/product receipt
  2. Request for claims from product owner to transporter
  3. Claims form from the Insured
  4. Description of goods and prices
  5. Copy of car registration
  6. Copy of driver’s driving license
  7. Photos of the damages
  8. Receipt, repair quotation
  9. Copy of police daily log certified by case officer (if any)
  10. Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
  11. Other documents as requested by the company
  1. Lodge a claim by calling the Call Center Tel. 1292
  2. Fill in the claim form.  Click to Download
  3. Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
  4. Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Marine Hull Policy

  1. Copy of ship registration
  2. Copy of ship inspection certificate issued by Habour Department
  3. Copy of ship’s license
  4. Copies of ship master and helmsman certificates
  5. Copies of ownership transfer/mortgage documents
  6. Copy of police daily log (if nay) 
  7. Other documents as requested by the conpany
  1. Lodge a claim by calling the Call Center Tel. 1292
  2. Fill in the claim form.  Click to Download
  3. Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
  4. Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.

Contact our support team - all day, every day!

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Tel 1292