- A request for claims
- Bill of Lading (B/L)/Airway Bill, Invoice and Packing List
- Survey Note, DMC, Tally Sheet
- Photos of damaged goods
- Repair quotation, requests for claims to and responses from related parties e.g. carrier/vessel, airline, transporter and forwarder (upon request from the company)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Transport Claim
Marine Cargo Policy
Documents Required
Procedures
- Lodge a claim by calling the Call Center Tel. 1292
- Fill in the claim form. Click to Download
- Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
- Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Import/Export & Inland
Documents Required
- A request for claims
- Photos of damaged goods
- Bill of Landing/Airway Bill และ Invoice and Packing List
- Survey Note, DMC, Tally Sheet
- Repair quotation
- Requests for claims to and responses from related parties e.g. carrier/vessel, airline, transporter and forwarder (upon request from the company)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Lodge a claim by calling the Call Center Tel. 1292
- Fill in the claim form. Click to Download
- Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
- Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Carrier Liability
Documents Required
- Copies of delivery slip/product receipt
- Request for claims from product owner to transporter
- Claims form from the Insured
- Description of goods and prices
- Copy of car registration
- Copy of driver’s driving license
- Photos of the damages
- Receipt, repair quotation
- Copy of police daily log certified by case officer (if any)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Lodge a claim by calling the Call Center Tel. 1292
- Fill in the claim form. Click to Download
- Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
- Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Marine Hull Policy
Documents Required
- Copy of ship registration
- Copy of ship inspection certificate issued by Habour Department
- Copy of ship’s license
- Copies of ship master and helmsman certificates
- Copies of ownership transfer/mortgage documents
- Copy of police daily log (if nay)
- Other documents as requested by the conpany
Procedures
- Lodge a claim by calling the Call Center Tel. 1292
- Fill in the claim form. Click to Download
- Submit documents by postal mail to General Indemnity Department, Allianz Ayudhya General Insurance Pcl., 898 Ploenchit Tower, 9th Floor Zone A2, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330 Tel. 02-657-2902, 02-638-9054 or any of our branch offices.
- Alternatviely, submit documents by e-mail: gr-non-motor-claim@azay.co.th
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
