- Original copy of receipt and medical certificate
- Travel itinerary, plane ticket and/or boarding pass indicating travel date and time.
- Copy of passport
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
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Medical Expenses Incurred While Travelling Claim
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Travel Delays Claim
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Missed Flights Claim
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Baggage Delays Claim
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Claim For Loss of or Damages To Baggage and/or Personal Belongings/Money/Travel Cheques inside The Baggage
Medical Expenses Incurred While Travelling Claim
Documents Required
Procedures
- Fill in the claim form. Click to Download
- Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237
Condition
- The right is reserved for policies purchase through AWP Services only.
- Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Travel Delays Claim
Documents Required
- Copy of flight delay confirmation from the airline or trasporter causing the delay, specifying the cause of delay, date and time of old and new flights.
- Copy of letter from the airline indicating action in response to the delay
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Fill in the claim form. Click to Download
- Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237
Condition
- The right is reserved for policies purchase through AWP Services only.
- Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Missed Flights Claim
Documents Required
- Copy of flight delay confirmation from the airline or trasporter causing the delay, specifying the cause of delay, date and time of old and new flights.
- Copy of letter from the airline or transporter indicating the compensation sum already paid to the Insured
- Copy of receipts for accommodation and meals
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Fill in the claim form. Click to Download
- Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237
Condition
- The right is reserved for policies purchase through AWP Services only.
- Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Baggage Delays Claim
Documents Required
- Copy of confirmation from the airline or trasporter, indicating the date and time of baggage delay.
- Document from the airline indicating date and time of baggage delievery.
- Copy of receipts for clothing and necessary apparel items.
- Copy of letter from the airline or transporter indicating the compensation sum already paid to the Insured
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Fill in the claim form. Click to Download
- Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237
Condition
- The right is reserved for policies purchase through AWP Services only.
- Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Claim For Loss of or Damages To Baggage and/or Personal Belongings/Money/Travel Cheques inside The Baggage
Documents Required
- Copy of police daily log
- Copy of letter of confirmation for loss or damage from the airline or transpoerter or hotel manager with details of the loss
- Copy of receipts for the lost or damaged belongings
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Other documents as requested by the company
Procedures
- Fill in the claim form. Click to Download
- Lodge a claim by phone at our 24-hour Call Center Tel. 0-2342-3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. 02-234-3237
Condition
- The right is reserved for policies purchase through AWP Services only.
- Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
